Accessibility Policy
STATEMENT OF COMMITMENT
Number TEN Architectural Group is committed to adhering to the accessibility standards set forth by The Accessibility for Manitobans Act and the Accessible British Columbia Act. Our policies, practices, and measures are designed to ensure dignity, respect, independence, and equal opportunity for everyone. We are committed to addressing the needs of people with disabilities promptly by preventing and removing barriers to accessibility, in compliance with the requirements of The Accessibility for Manitobans Act and the Accessible British Columbia Act.
Our mission is to “Make Lives Better” by serving all customers, including those with disabilities, and will fulfill our responsibilities as follows:
COMMUNICATION
Number TEN Architectural Group will communicate with people with disabilities in ways that consider their specific needs. We will train employees on how to interact and communicate effectively with persons with disabilities, offer reasonable alternative communication formats that meet the needs of the individual, and provide necessary documents that will meet the needs of the individual in a timely fashion.
Our current website is WCAG 2.1 Level AA compliant.
ASSISTIVE DEVICES
Persons with disabilities are welcome to use their own assistive devices when accessing services provided by Number TEN Architectural Group. We will ensure that our staff are familiar with the various types of assistive devices that may be used by customers and clients by communicating best practices and providing training to current and future employees.
If, for any reason, an individual with a disability is hindered from accessing our services, Number TEN Architectural Group will assist by providing an alternative solution where possible.
SUPPORT PERSONS
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them to Number TEN Architectural Group offices. At no time will a person with a disability be prevented from having access to their support person while on our premises.
In a situation where confidential or proprietary information related to Number TEN Architectural Group and its services is discussed, we reserve the right to request support persons to sign a confidentiality or non-disclosure agreement to allow them to accompany the person with a disability.
SERVICE ANIMALS
Number TEN Architectural Group welcomes people with disabilities and their service animals on our premises. We will ensure that all staff are trained in how to interact with persons with disabilities who are accompanied by a service animal. If access to services for an individual with disabilities is hindered due to a potential health or safety risk in allowing service animals to the office (for example: if an individual has a severe allergy to animals), Number TEN Architectural Group will accommodate the individual by providing an alternate arrangement where possible.
ACCESSIBILITY FEATURES
Number TEN Architectural Group will maintain accessibility features such as keeping aisles and entry ways clear, and maintaining accessibility features within the UTR so they can be used as intended.
NOTICE OF DISRUPTION OF SERVICES
In the event of a temporary disruption that limits persons with disabilities from accessing Number TEN Architectural Group’s office, we will make reasonable efforts to provide advance notice to our customers. This will be done by posting a notice at the location of the disruption, contacting customers with appointments, or verbally notifying customers when they call. The notice will include the reason for the disruption, its anticipated duration, and a description of available alternative facilities or services, if any.
TRAINING
Number TEN Architectural Group will provide accessible customer service training to all employees, volunteers, students, and management as required by The Accessibility for Manitobans Act and the Accessible British Columbia Act. Staff will be trained within 30 days of being hired and whenever changes are made to the Act.
Partners are responsible for ensuring that all employees and contingent workers are trained. The Office Manager will assist in supporting compliance with education materials and reporting.
FEEDBACK
Number TEN Architectural Group welcomes feedback and will respond promptly regarding the accessibility of our services to persons with disabilities. This feedback will be used to identify and improve areas that require change, and actions taken will be documented.
Feedback may be provided by persons with disabilities directly to Number TEN Architectural Group, addressed to Human Resources in the following ways:
- In person: by visiting our office
- By mail: 310-115 Bannatyne Avenue, Winnipeg, MB R3B 0R3
- By phone: (204) 942-0981
- By e-mail to: winnipeg@numberten.com
RECORD OF POLICIES
Number TEN Architectural Group will maintain records of all accessibility and training policies. These records will include a summary of our training materials and the schedule for when the training is offered.
All documents related to accessible customer service, including this policy, notices of temporary disruptions, training materials, training records, and feedback processes, are available upon request, subject to the Freedom of Information and Protection of Privacy Act. When providing these documents to a person with a disability, Number TEN Architectural Group will strive to provide the document, or the information contained within it, in a format that takes into account the person’s disability in a timely manner.
POLICY REVIEW
Number TEN Architectural Group will undertake a review of all accessible policies yearly.